We provide IT support services via our central helpdesk 24 hours a day, 7 days a week. We have implemented an integrated request ticketing and monitoring system, which allows our clients to send service requests by Internet or phone, provides registration and progress tracking of individual tickets, problems escalation and extensive reporting possibilities.

Thanks to effective organization and modern technology, we are able to offer our clients attractive SLA agreements, which guarantee the required availability levels, reaction and repair times. Our clients are getting an invaluable service – peace of mind.

Our helpdesk provides support for hardware, software, LAN/WAN and network security. Problems are solved remotely whenever possible (remote server and network equipment administration, phone support). Technicians are getting to solve the problem on site whenever remote resolution proves impossible.